We value our customers and their opinion on our products and services. Take a look at all of the great things our customers have to say about Gilmore Furniture!
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Amazing service and accountability! They stand behind the products they sell and they really go above and beyond with their customer service. The owner of the company, Steve Russo, took time out of his busy schedule after work to come out to our 2nd floor apartment to personally assess whether the couch we wanted would fit up the staircase. Just amazing. Sales associate Deb treated us right from start to finish. Forget about the big advertised stores. They just could never measure up.
We have bought recliners and chairs from Steve in the past. Have always been very happy with the quality and prices. We returned looking for a bedroom set and mattress that was made in America for a good price. He ordered us a great bedroom set that surpassed our expectations. His delivery people were great. Steve also called the following day to make sure we were happy with our purchase.
Made in America, great quality and better prices than the big furniture stores. Great local business!
Had a great experience here!! Husband and I were shopping around for a while looking for a sectional, we went to all the usual furniture stores, couldn't find anything that was quality and had a good price, we went to Gilmore on a whim and were very pleased with the owner and all he did to help us! We ended up purchasing a sectional from this store and had it delivered for free the same day of purchase! Will go back when we need anything !!
I purchased a couch a month ago at Gilmore. It just came in 2 days ago. They even took my old couch. I love my new couch. I also like the fact that most of the furniture is made in America. Steve is great too!
I have nothing but amazing things to say about Steve and Gilmore Furniture. And I didn't know Steve from a hole in the wall until I bought furniture from the his store. My first purchase from him was a couch. We custom ordered a sectional and one of the pieces was too large to fit into our house (I guess I should have measured beforehand). We really thought we were going to be stuck having a really nice couch in the garage. However at no extra charge, Steve reordered the sectional and it was delivered to us for free when it came in (which was a while, but then again it was a custom piece). Since then we have bought 2 recliners, an entertainment center and a mattress. I ended up being unhappy with my mattress choice and Steve is letting me exchange it. So, as far as being an "easy" customer, I don't have a good track record. Despite this, Steve has been nothing but friendly and helpful. He remembers his customers, always has a smile and delivers the highest level of customer service. The prices are very reasonable (top of the line mattress is under $1500) and the delivery charges (if any) are less than half of the big stores. Another bonus is nearly everything in Gilmore Furniture made America, something I really support. Gilmore Furniture has a customer for life!
Just wanted to let you know the wing chairs and ottoman are perfect and look great in our formal living room. We appreciate everything you did (reordering the chairs and ottoman) to make us happy and satisfied customers. Thanks also for you and your delivery staff who made the early delivery for us. Many Thanks.
I certainly appreciate all your time and courtesy. You have been super nice! No wonder you have such loyal customers. Gilmore Furniture has been a landmark forever and I wish you all the best and continued success! My new mattress is perfect. Thank you so much Steve.
We love out mattress! Thank you for all you did!
I would like to take this opportunity to say "Thank You". I love our new couch, it's so comfortable and looks great in our den. We appreciate you getting new couch for us. We have told our friends and a few said they will come in and see you!